- More than one in three (35%) people expected to face at least one consumer problem each year
- Problems customers experience cost the UK economy £23 billion a year
- Research shows consumer problems have clear economic and psychological impacts highlighting the need for clear and accessible routes to redress
Join us for the second in our ‘Principles of Purpose’ event series. This interactive discussion, in collaboration with Citizens Advice, will be followed by networking drinks. Drawing on our panelists’ experiences, we aim to stimulate a two-part debate about what honesty and fairness with customers looks like and the barriers and behaviours that lead businesses to fall short.
To register visit our Eventbrite
Date & Time: Wednesday 7th November, 2018, 6:00 – 9:00 pm
We should like to thank Howard Kennedy for hosting this event for us. There is a charge of £20 per person to cover other third party and administrative costs.
- 6.30-7.00 pm – Speakers
- 7:00 -7.45 pm – Audience conversation and Q&A with the speakers
- 7:45-8.45 pm – Drinks and networking
Chaired by Andrew Hill, Management Editor of the FT and Chair of Blueprint’s Trustees, panelists include Gillian Guy, Chief Executive Citizens Advice, Alison Robb, a member of the Nationwide Building Society Exco team, leading People & Culture Community, Greg Jackson, CEO, Octopus Energy, and Jon Alexander, Co-Founder, New Citizenship Project.
Gillian will share the key issues Citizens Advice helps the public face across a variety of sectors and how companies can, and should, act to solve issues before regulators do
Alison will discuss why diversity of business models and competition benefits customers, the role of mutuality in the banking sector, and how Nationwide aims to influence the approach of UK retail financial services in the way it prioritises and services the needs of customers
Greg will address what an energy retailer in the 21st century should look like, using technology to empower customers and make their lives better, while also being as kind as possible to the planet
Jon will explore why and how individual businesses and society as a whole could both benefit from thinking of people differently, as citizens who both can and want to buy into the purpose of organisations, not just as consumers of products
Gillian Guy became Chief Executive of Citizens Advice in July 2010. Citizens Advice is an independent charity that leads, supports and promotes the network of local Citizens Advice charities across England and Wales. Gillian is also Chair of the UK Finance Consumer Advisory Group and a member of the Banking Standards Board. She was awarded a CBE for services to consumers. Gillian is also a member of the Blueprint Advisory Council.
Gillian was previously CEO of Victim Support, where she led a major programme of change and development of new and improved services for victims. Gillian trained as a lawyer and spent 11 years as CEO of a large London Borough. She served as a non-executive board member and Chair of the Audit Committee of the National Audit Office and also as a non-judicial member of the Sentencing Council for England and Wales.
Alison Robb is a member of the Nationwide Building Society Exco team, leading People & Culture Community
Alison is responsible for all aspects of its strategy in respect of recruitment, reward, training and development of colleagues ensuring that Nationwide is a great employer. She is experienced in implementing regulation and recently led the compliance with the Senior Managers Regime. She works closely with the CEO, Board, Remuneration and Nomination Committees.
A qualified chartered accountant, Alison worked for KPMG and WH Smith before joining Nationwide in 1996. She has worked across the Society including the finance and strategy functions where she led mergers and acquisitions. She has also led teams including communications, commercial lending and customer experience. Alison is a Non-Executive Director of the Banking Standards Board and a Commissioner of the Living Wage Foundation.
Greg Jackson, CEO, Octopus Energy
Greg is founder and CEO of Octopus Energy, a consumer energy retailer built with the aim to bring fairer practices and better value to the people of Britain. We all need energy but the way we buy and consume it is broken. Greg is also a non-executive director of Zopa, the world’s first peer-to-peer lender, and Consultant Connect, bringing Consultant expertise to primary care, and an investor in several technology start-ups.
Motivated by a strong belief in the potential of the citizen (though not the consumer) to create a better world, Jon founded the New Citizenship Project to provide a hub for this work. Underpinning the New Citizenship Project is that the idea of the Citizen is far more interesting, enlivening, empowering and also fundamentally more true to human nature than the idea of the Consumer. Prior to this, Jon spent a decade working in brand strategy, both for some of London’s top agencies and also directly for Sainsbury’s and the National Trust, all the time seeking to apply creative skills for positive social and environmental ends.
Andrew Hill is Associate Editor and Management Editor of the FT and the Chair of Blueprint’s Trustees. He is an experienced business journalist and commentator, currently writing the FT’s weekly column on management. Named Business Commentator of the Year for 2016 in The Comment Awards, he also speaks, comments, broadcasts, blogs and tweets on strategy, management and business. His book Leadership in the Headlines appeared in 2016. Outside journalism, he is a member, trustee and chair of advisory panels for a number of voluntary organisations.