Other People Matter (Solidarity)

Operates true to a purpose that serves society, respects the dignity of people, and so generates a fair return for responsible investors

  • Is the purpose a driver of business decisions or more of a communications descriptor?
  • Is the portfolio of goods and services aligned fully to pursuit of the purpose?
  • One major communications company created an extensive customer experience excellence programme, drawing all business decisions from their purpose and how best to serve the customer.
  • Some companies have decreased the global payable days substantially after realising the current practice wasn’t fair to suppliers.
  • The creation of a mobile phone-based financial service has been praised for giving millions of people access to the formal financial system, from which they were previously excluded.